Documentation
Configure Assistant
Configuration defines how the assistant reasons, speaks, and represents your business.
What Configuration Controls
Configuration affects:
Context
Accuracy
Tone
Consistency
Safety
Agent Capabilities
Poor configuration is a common cause of bad responses.
Business Information
Field | Why It Matters |
|---|---|
Name | Identity references |
Description | High-level context |
Language | Response language |
Contact Info | User-facing answers |
Guidelines
Keep descriptions factual
Avoid marketing language
Keep contact details updated
AI Behavior Settings
Parameter | Effect |
|---|---|
Model | Reasoning capability |
Temperature | Creativity vs determinism |
Top-p | Vocabulary diversity |
AI Agent Tools
The AI Agent Tools section enables agentic capabilities for your assistant. When enabled, your assistant can perform actions beyond answering questions - such as capturing leads during conversations.
Setting | What It Does |
|---|---|
Enable Agent Mode | Activates agentic capabilities for this assistant |
Create Lead Tool | Allows assistant to capture contact information |
Available Tools:
Tool | Description | When to Enable |
|---|---|---|
Create Lead | Captures visitor contact info during chat | Sales, support, lead generation use cases |
Guidelines:
Enable agent mode when you need action capabilities
Start with one tool enabled and monitor behavior
Review captured leads regularly in the Leads page
Agent tools work best with a well-trained knowledge base
Poor configuration is a common cause of bad responses.
Common Configuration Issues
Problem | Cause | Solution |
|---|---|---|
Inconsistent answers | High temperature | Lower temperature |
Overly generic replies | Weak context | Improve description |
Wrong language | Language unset | Set explicitly |
Best Practices
Change one parameter at a time
Test after every change
Prefer consistency over creativity in production